Happy customers – people and pets alike, are very important to us so if you are not 100% satisfied with your purchase we are here to help!


We apologize for any inconveniences when receiving your order! Any discrepancies between your order and what was received must be reported within 10 business days of receiving your item(s). For all other problems with any products received, please email us at within 30 business days of receipt.

Gave us the wrong address, or need to make a change to your order? If your order has not yet shipped, we may be able to help. Please contact us via email at

*Note Jewels Fur Paws is not responsible for any damages incurred during transit, nor lost packages. All product must be returned to undamaged and unused to qualify for a return or an exchange, and be accompanied by the original order confirmation. Personalized items are not exchangeable nor refundable.


To be eligible for a return or an exchange, all products must be unused and in the same condition as received. Any qualifying returns or exchanges must be conducted within 30 calendar days from the date that order was received. All returns and exchanges require the original order receipt or proof of purchase. *Note Jewels Fur Paws is not responsible for any lost, stolen, damaged or delayed packages.

Please mail all returns and exchanges to:

Jewels Fur Paws
P.O. Box 130654
Carlsbad, CA 92013-00654


To return any shipments within the US, please look up your order and print the corresponding return label(s). For international shipments, please contact us via email with your order information at Returns should be shipped to the following address:

Jewels Fur Paws
P.O. Box 130654
Carlsbad, CA 92013-00654

Once we receive your item(s), we will conduct an inspection and send you a notification with the updated status once completed. If your return is approved, we will initiate a refund to your original method of payment. Credit arrival dates vary based on your banking system. Currently, we do not cover international shipping costs. Any shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


If you have any additional questions regarding our policy on returns, exchanges, and refunds please contact us via email at